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Error 403 message

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We experience an error message '403 ERROR' (by students en teachers) while loading pages in Schoology. Anyone familiar with that? Does anyone know a solution. We have the free membership. 

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    Paritosh Tyagi Comentario oficial

    Hi there,

    Thank you for reaching out for assistance in the Schoology Community.

    Can you please let me know the exact use case, about when exactly the teachers/students are getting the 403 error? Have they tried to replicate this issue on a different browser or tried to clear their browsing data (cache and cookies)? Also, can you please share the complete screenshot of their screen along with the error message for us to further look into this issue?

    I look forward to hearing back from you.

    Best,

    Paritosh Tyagi, Schoology Team.

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    Hello! Planner Vakcollege

    Hi Paritosh, thank you for your answer. Several students tried to do an exam/test and other login attempts. Hereby a reaction from a student. Tips are more than welcome ;-). Many thanks in advance. Kind regards, Barbara 
    -----------------------------
    Hi Barbara,

    I have tried at different times and in different browsers to start the block 2 knowledge test. I just keep getting attached messag.




     

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    Hello! Planner Vakcollege

    Another error-message when opening a folder. Are we using to much data on our account? What is your solution???

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