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Video Upload Not Working From Computer

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Video Upload Not Working From Computer?

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    Nina Rivera

    Hi Brianna,

    Thank you for bringing this to our attention. I am sorry to hear that you are experiencing difficulty with this issue. Can you provide more context of what's happening when you try to upload a video?

    Schoology supports the file types listed here. Can you confirm you are using the supported file types to upload your video? If you are using the supported file type, and the video is still not loading can you provide us with the following information?

    1. Are you getting an error message when trying to upload the video? If so, what's the error message?

    2. Is this issue consistent across all browsers and devices?

    3. Have you tried to upload other videos and files? If so, were the attempts successful?

    Also, we suggest reviewing the System Requirements Guidelines found here to ensure optimal performance while using Schoology.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

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