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Notifications not being sent for anything posted to our course

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One of our courses is not sending any notification messages to any users (yes, the accounts are properly set up to receive notifications) for anything added to the course. Not for updates, not for comments, nothing. This is impacting all members of this course; neither students nor instructors are receiving notification. We have used Schoology for many years and have never had this problem. This new course is set up exactly the same as the course in previous years. BTW, we also have a second different course that IS operating correctly and sending notifications as expected. So, it doesn't appear to be an issue with our School, but rather this particular course. We've checked the course settings and they are the same in both the functioning and the broken course.

We are Basic users, so I do not have any other support contact that I can ask for assistance. Please help! Our students in this course are not receiving important course updates and are missing assignments and other alerts.

Thank you!

Leanne

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    Nina Rivera

    Hi Leanne, 

    Thank you for bringing this to our attention.  It appears that your account is not verified

    Were students able to receive updates and notifications even though your account is not verified?

    If so, can you provide us with the name of one of the courses where students are not seeing updates or receiving notifications.  This way we can take a closer look to try and pinpoint the root cause of the issue. 

    We also suggest for you and other teachers to verify their Schoology accounts if they haven't done so already. 

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     

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