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Unable to see jpg or png documents

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I made an assignment in which students had to post a picture and I keep getting the document conversion in progress message and it kind of seems that it never goes away. Some files are jpg and some png. How do I fix this?
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    Paritosh Tyagi Comentario oficial

    Hi Adriana,

    Thank you for posting in the Schoology Community.

    To troubleshoot this issue further we will have to look into your setup and will require access to your site. To protect your data privacy, I recommend working with your System Admins who should be able to out to the Schoology Support team to investigate this issue further.

    Best,

    Paritosh Tyagi, Schoology team

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    Marina Peregrino

    I got around this problem by downloading the students submission. 

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