Instructor Q&A

I am trapped in the help center, please help me


I am trapped on the help center screen. I cannot exit. It happens as soon as I log on, so I can't log off and log back on. The powerschool robot thingy has nothing for this situation. I can't join any courses, as I am stuck in the help menu. It's like a softlock in a video game, where you can't escape. Please, PLEASE HELP ME.


1 comentario

  • 0
    Nina Rivera

    Hi Jonah,

    Thank you for bringing this to our attention.  I was able to access the Help Center as well as click on the option to join course successfully.  In this case, does this issue continue to persist on your end?  If so, can you please provide us with the following information?

    1. How are you navigating to the Help Center?  Are you logging into Schoology and then clicking the Support link on the bottom right hand corner?

    2. What device and browser are you using?  Is this issue consistent across all browsers?

    3. Have you attempted to clear you cache/delete your cookies?

    If you followed the troubleshooting steps above and continue to experience difficulty with this issue, please let us know the exact workflow you are taking that leads to this error.  This way we can take a closer look into this for you.


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

    Editado por Nina Rivera
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