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Importing from Schoology to Notability - Changing filename

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We are experiencing a new problem in Schoology when working with Notability. When students use their ipad to import a document from Schoology to Notability. The filename is automatically getting changed to a bunch of numbers and letters that does not make any sense. We have not had this problem in the past, and it is not happening to all students, just some. I have uploaded a video via youtube that goes over the issue in more detail. Please let me know if this can be fixed

Here is the link - https://www.youtube.com/watch?v=5fgGVJR7cD4

Christopher Kennedy
Planeada
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4 comentarios

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    Nina Lewis Comentario oficial

    Hi Christopher.

    Thanks for reaching out in the Schoology Community!

    We’ve reported this issue to our Engineering team with a priority of Moderate Impact. This means that we understand downloading attachments in the Schoology app (including sending to external applications such as Notability) is not working fully as intended, but prioritization of this issue is weighted against more urgent issues and other features we are developing. As a workaround, you should not experience the file names changing when using a mobile or web browser.

    Please let us know if there is new information about this issue that might change the priority. If it can be included in a larger scope of work or the priority changes because we missed something from you or hear back from other Schoology customers about this issue, we’ll let you know.

    Otherwise, you’ll receive an update from us via this thread when the issue is resolved. Thank you for your patience.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

    Editado por Nina Lewis
  • 0
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    Ms. Crandall

    This has been happening for all students in our school since December, and I am searching for a solution. Please update this post with a solution as soon as one is available. Thanks

  • 1
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    Mrs. Pam Schroeder

    Our students have been experiencing this issue for months now as well. We appreciate any attention to updating/fixing this functionality. Thanks.

  • 0
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    Mrs. Leddy

    This issue has been very frustrating for students who already struggle with organization. Any attention to this issue would be greatly appreciated!

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