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The assessment tool and un- calculated points !

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Hello, thank you for giving us the support.
I would like to ask about an issue am facing as well as some of my friends in Enterprise accounts on Schoology.
In assessments, we do see some submissions without calculated points tho they are submitted and all are multiple choices and the settings were made for them to be calculated however we see some submissions with points and others without points.

2- we do usually hide the total marks from appearing to students however and save the sittings , but surprisingly, some students can see their totals at the end ! and dome say if they refreshed the page it will appear

so I really appreciate your urgent help in this regard
thank you !

Note: students use laptops and enter schoology from chrome usually

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