Instructor Q&A

Unknown syncing error but no way to know what the error is


I've had multiple assignments that won't sync for some reason. They sync just fine for most classes (multiple classes are linked) but won't for a random class while other daily assignments have no issues with any class. Set up for those assignments are not any different so I don't have a clue how to fix it. Please help! 


2 comentarios

  • Avatar
    Nina Rivera Comentario oficial

    Hi Cassandra,

    Thank you for reaching out in the Schoology Community!

    Because you are using the Enterprise version of Schoology, I recommend reaching out to your designated Support Contact(s) to help you submit a ticket. This will help our team consolidate all related requests from your organization, better prioritize, and prevent redundancies. Your Support Contact(s) will also have better knowledge of the specific settings employed at your organization that can aid in troubleshooting.

    You can find your Support Contact(s) by clicking Support in the footer of your Schoology account.


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

  • 0
    SJ EdTech

    A good workaround that someone at support just helped me with is to delete the assignment in PowerSchool and then resync. It worked for me!

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