Instructor Q&A

OneDrive and Schoology - Access Errors


When I connect my OneDrive to Schoology, I'm able to see everything within my OneDrive. I'm able to create an assignment by using a document in my OneDrive.


Problem: When others try to access, it gives them this error: "We couldn't load your document because there is a problem with your instructor's account. Please ask your instructor to reconnect their account to Schoology."


I'm also discovering Schoology (or OneDrive) didn't automatically create the folder "Schoology Microsoft OneDrive Assignments" in my onedrive. How can I fix this? 


10 comentarios

  • Avatar
    Nina Rivera Comentario oficial

    Hi, Mr. Stanley.

    Thank you for reaching out in the Schoology Community!

    Our Engineering team has identified an issue with Microsoft OneDrive Assignments, and it is currently being investigated as an urgent issue. That means we will be working on this issue during our normal business hours of 9am-6pm EST, until a resolution has been reached.

    We’ll update you via this thread as soon as it’s resolved.

    Please let me know if you have any other questions in the meantime.


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product


  • 0
    Jacqueline Sirmon

    Killeen ISD is having the same issues.  We would love to know when the issue is resolved.


    Thank you,

    Jacqueline Sirmon

    System Administratory

    Technology Services

    Killeen ISD


  • 0
    Mrs. Blanton

    I am also getting a similar message. Mine says something about privacy. Thank you for working on this.

  • 0
    Joel Grimes

    Although students can access documents directly uploaded from my computer, they receive an error if the document is assigned via linking it to my OneDrive. (Schoology also did not create a folder in my Onedrive labeled "Schoology Microsoft Onedrive Assignments". Wondering if I can fix this?)


    When students try to access a Onedrive assignment, they receive the error "We couldn't load your document because there is a problem with your instructor's account. Please ask your instructor to reconnect their account to Schoology."

    Once a student has tried to access the Onedrive Assignment, it also becomes unviewable on my end (I get the error "something went wrong" when I try to view it), and I must then click "Show Progress", "Can't see your document? Click here", and reconnect to Onedrive in order to see the document again. But anytime a student tries to access it, the link is broken for me again.

    I read this is an issue you are working on, but please let me know if there is anything I can do on my end to resolve this

  • 1
    Randy Hall

    is this still under investigation or resolved?

  • 0
    Joseph Wilk

    I am having the same issues as people above and commenting here so that I can receive notifications about future updates.

  • 0
    Mr. Stanley

    Could we please have an update? We had a user who it was working for, however this morning, it stopped working. Any ideas why this would occur? We've tried our best to recreate errors, follow step by step, etc. We cannot discover the "rhyme or reason." 

  • 0
    Debi Smith

    I also have a teacher having this same issue. Can we have an update. 

  • 0
    Ann Marie Whyle

    I would also like an update on this situation.  We've had an open help desk ticket for this issue with Schoology since September 23rd.  Seeing that this has been an issue since August 13th and was marked as urgent, but still hasn't been resolved has me very worried.  One of the reasons we went with Schoology was because of the Office integration.  But since it isn't working, I'm starting to regret the decision.  An update from Schoology is much needed at this point.  

  • 0
    Alice K.

    I'm curious to know if there has been any movement on this issue? We have teachers reporting this error regularly. Thank you!

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