Community

Instructor Q&A
0

Student unable to access schoology assesments

Seguir

Student unable to access schoology assessments though we have enabled access to the students

Respondida

3 comentarios

  • Avatar
    Nina Lewis Comentario oficial

    Hi Reena,

    Thank you for reaching out in the Schoology Community!

    I am sorry to hear you are experiencing this issue.

    Can you please let us know if there are any error messages that appear when the student attempts to access the assessment?

    If so, what is the error message, and is this happening for all students or one student?

    It may be helpful to view this article to make sure your students can view and access Schoology Assessments.

    Please let me know if this helps!

    Best,

    Nina Lewis

    Community Communications Specialist

    Schoology | A PowerSchool Unified Classroom Product

     

     

  • 0
    Avatar
    Reena Dinakaran

    Student is unable to view "Start New Attempt". We have already enabled submission. Kindly guide us to rectify this error

  • 0
    Avatar
    Nina Lewis

    Hi Reena,

    Thank you for providing this additional information. Unfortunately, we are not seeing this behavior on our end.

    In this case, are you able to have the affected student clear the cache/delete cookies on his browser?

    Can you have the student attempt to access the assessment on different devices/browsers and see if the issue continues to persist?

    Also,  we suggest reviewing the following Help Guide to ensure optimal performance while using Schoology: https://support.schoology.com/hc/en-us/articles/201002153

    If you continue to experience difficulty after following the steps above, please let us know.

    Best,

    Nina Lewis

    Community Communications Specialist

    Schoology | A PowerSchool Unified Classroom Product

     

     

    Editado por Nina Lewis
Iniciar sesión para dejar un comentario.
Tecnología de Zendesk