Instructor Q&A

Backchannel Chat


I cannot close my page because backchannel chat is keeping it open.

I don't know what the problem is with backchannel, I have never used it, but today I inadvertantly clicked on it and it now stops my page from closing.

This is not a good situation

Please help


1 comentario

  • Avatar
    Nina Lewis Comentario oficial

    Hi Michael,

    Thank you for reaching out in the Schoology Community! 

    I am sorry to hear that you are experiencing this issue. 

    In this case, can you please clear the cache/cookies on your browser.

    If the issue persists after following the above troubleshooting steps, can you please try to uninstall and reinstall the Backchannel Chat app?

    I hope these instructions help resolve the issue!

    Please let us know if you continue to experience difficulty with this issue after following the steps above. 


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product


    Editado por Nina Lewis
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