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"Internal error" message when attempting to archive course

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Greetings! I was trying to archive a course, and it just kept hanging (for several hours), so I finally closed my browser and reopened it. Now, whenever I try to archive the course, I get the message "There was an internal error, please try again."  I've tried this over the course of a week, and nothing has changed.  I tried submitting a ticket, but I'm a free/non-institutional user. 

This is clearly a server-side issue with Schoology, but I'm not allowed to contact them directly, so I don't know what else to do. 

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3 comentarios

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    Nina Lewis Comentario oficial

    Hello Adam,

    Our team has confirmed this issue is being investigated with a priority of Moderate Impact. This means that we understand archiving courses in Basic accounts is not working fully as intended, but prioritization of this issue is weighted against more urgent issues and other features we are developing.

    In the meantime, there are alternate ways for you to archive your course:

    In the Grade Setup of the basic section, edit grading periods, and add a grading period that has already ended, and the section will automatically archive.

    Adding and removing a grading period from the affected section also allows the section to be manually archived.

    Please let us know if there is new information about this issue that might change the priority. For example, the issue may impact more customers than you originally reported or affect an area of Schoology that makes this more urgent. If we missed something from you or hear back from other Schoology customers about this issue, and the priority changes, we’ll let you know.

    Otherwise, we’ll update you via this thread when the issue is resolved. Thank you for your patience.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

  • 0
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    Adam Jacobi

    Hi Nina! Your solution solved my problem. Thank you so much! 

  • 0
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    Nina Lewis

    Hi Adam,

    I am glad to hear that your issue has been resolved!

    Please let me know if you have any further questions. I will be happy to help.

    Thanks for reaching out in the Schoology Community! 

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     

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