I am trying to go into a conference and it says that no login information was received but I am logged in and this is the first time it has happened.2

I am trying to go into a conference and it says that no login information was received but I am logged in and this is the first time it has happened.2
Hi Trixie,
Is this occurring across browsers/devices or on one in particular?
Please see BigBlueButton's system requirements here to make sure your device is compliant and let us know if you have any further questions.
Best,
Yimei Shao
Knowledge Management Specialist
Schoology | A PowerSchool Unified Classroom Product