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Equation editor is not working

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I have to submit here because you are no longer listening to troubleshooting from basic users.  Hopefully, we will get a quick response. 

Your equation editor is not working.  When an equation is created, it shows up as a broken image:  

 

I really need this to work form my students.  

 

Thanks

Completada

10 comentarios

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    Claire de Lacy Comentario oficial

    Hi all -

    I'm pleased to announce our Engineering team released a fix for this issue. Instructors may now successfully utilize the Math Latex and Equation functionalities in the rich text editor.

    If you continue to experience issues, please let us know and we will have our Support team investigate further.

    Best,

    Claire de Lacy
    Senior Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

  • 1
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    Jennifer Dailey

    Still not working!

  • 0
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    Yimei Shao

    Hi all, 

    An issue was identified that required we quickly disable the Mathtex feature in the Rich Text Editor.

    We know this feature is very important for customers teaching and learning math and so our Engineers are working to find a solution to still support math display in our rich text editor. This has been listed as an urgent issue so our Engineering team will work continuously during business hours until the issue is resolved.

    We'll update this thread as soon as this issue has been resolved. In the meantime, please consider uploading the equations as images as a workaround. 

    Best, 

    Yimei Shao
    Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

  • 1
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    Tracy Kinane

    When will you have this fixed??

  • 1
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    Cheri (WJHS Teacher) Bridge

    Any word on this fix?

  • 1
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    Cayeleigh Wilson

    any word, I NEED this for math assessments

    Editado por Cayeleigh Wilson
  • 1
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    Sarah Steffen

    Can we please get an update on this issue? It has been a week since you've updated the thread.

  • 1
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    Mr. Lunetta

    Final time-to-solution: 21 days, 21 hours, 50 minutes (not adjusted to account for business hours only)

    Number of workaround images that have to get replaced: 76

    Editado por Mr. Lunetta
  • 0
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    Chelsi L Strevel

    Has the rich editor been fixed? My screen freezes when I press the Sigma key and won't allow me to enter anything. 

  • 0
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    Travis Hunt

    It works but after a couple of questions with the math editor it becomes SO lagged it takes nearly an hour just to put 10 questions in... not worth the trouble.

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