Instructor Q&A

Teachers Cannot Attach Assignment Files from Google Drive




I have a few teachers that are having an issue where they cannot attach assignment files from their google drives. They have the google drive resource app connected and can see their files through that way.

However, they can't see any files when they try to attach a file for an assignment they create.

They just get a little pink ribbon message that says "An error has occurred"

They have tried multiple browsers, etc. and still no luck. Has anyone encountered this? 


Thank you! 


1 comentario

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    Yimei Shao Comentario oficial

    Hi Michael, 

    We're sorry to hear your teachers are experiencing this issue! 

    It looks like you have a ticket open with our Support team about this issue. To avoid any confusion or redundancy, I'm going to go ahead and archive this post. A member of our team should reach out soon via your ticket. 

    In the meantime, you can consult our Google Drive Assignments App troubleshooting guide.


    Yimei Shao
    Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

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