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I have teachers who have asked students to upload images to a Media Album, but all the png files are not converting.  Conversion stalls or just fails.  I know this was recently reported and then reported back as fixed, but it is still happening.

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7 comentarios

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    Yimei Shao Comentario oficial

    Hi Ildi, 

    Sorry to hear you're experiencing this issue and apologies for the delayed response! 

    Are you still seeing this behavior?

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

  • 1
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    Rose Simones

    Yes, this is still happening.  I'm unable to open png files on Schoology today.

  • 1
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    Yimei Shao

    Hi all, 

    Where are you trying to view these files? 

    If it's on a mobile app, please make sure your app is up to date and your device is compliant with our system requirements

    Please also make sure that students are submitting from up-to-date apps. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

    Editado por Yimei Shao
  • 0
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    Ildi Brown

    Submission from iPad - I discovered that I'm receiving PNG files that won't open if students submit directly from their camera.  Instead of doing that, they should be going into their camera roll and then submitting. On the teacher end, if assignments are being checked on a laptop, you may have to force a couple clicks to get the photo/file open, but on the iPad (if updated) the image will download within the app.  Hope that helps.

  • 1
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    Chase Endy

    Our school district is seeing this. We have iPads for all Staff and Students and when ".png"s are submitted for an assignment the teachers cannot view them on the "Submission" section of the assignment on Schoology. Hope to hear from anyone soon. 

  • 0
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    Faye Berlage

    This is still happening. Since lastJanuary we have been unable to open png files on a laptop. Now even the iPad won’t display it. How is this problem not fixed - it’s been a year!!!

  • 0
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    Bradley Lindquist

    We are also seeing this at our school.

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