Instructor Q&A

Parent linked to wrong account


I am so embarrassed to even be writing this, but I accidentally sent the wrong student code to a parent so they are now linked to the wrong child's account. Is there any way to fix this? 

Thank you! 


1 comentario

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    Yimei Shao Comentario oficial

    Hi Alyssa, 

    Unfortunately, the only way to remove a parent association from a Basic account is to delete the account and make a new one with the correct association. 

    Please see this Help Center article for further details and instructions.


    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

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