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Doc conversion- why some and not others?

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I can't figure out why this is occurring.  Hopefully will get resolved soon.

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3 comentarios

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    Yimei Shao Comentario oficial

    Hi all,

    This issue has now been resolved and you should no longer be seeing images stuck in conversion in new submissions.

    Prior submissions may still experience this behavior and may need to be re-submitted.

    Thank you for your patience as our team worked to resolve this issue!

    Best,
    Yimei Shao
    Knowledge Management Specialist

    Editado por Yimei Shao
  • 0
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    Yimei Shao

    Hi Camille, 

    Are you referring to an issue with converting PNG files? 

    If so, we've already escalated this issue to our Engineering team as a high impact issue. This means that we understand that PNGs are not converting as they should, but this issue is being prioritized against more urgent issues because the file can be submitted in a different format instead. PNGs can be exported as PDFs before submission, which will circumvent this issue. 

    Please let us know if the issue you are experiencing is not with PNGs or with any other further clarification. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

    Editado por Yimei Shao
  • 0
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    Patrick Barrera

    PNG has been a problem for me. I can't always get me students to save as jpeg.

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