Student Q&A

Problem to proper access from android device


Dear Concern,

From few months I cant view my home work through schoology from my android mobile phone (Samsung note 8) but I can view from apple device and laptops as well. Appreciate if you kindly look the matter and fix the issue. Also note that I have checked with other parents and found no one (android user)  can access properly of schoohology. 

For your convenient i am attached screen shot.  And in this stage if i click on school information 2019-20 nothing happen i mean not entering this folder but if we do same thing from apple device instead of android its works fine. 
My school Apple Tree International School, Bangladesh.

1 comentario

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    Yimei Shao Comentario oficial

    Hi Nabiha, 

    Sorry to hear you're continuing to experience this issue. 

    As I mentioned on your previous post, a ticket was opened last week with our Support team to investigate this issue. To avoid redundancy, our team will work with you via that ticket, in your emails, rather than in this public forum. 

    Additionally, for the sake of privacy, I'm going to go ahead and remove your email address from this post. 

    Thank you for your patience as we work to resolve this. 


    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.


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