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Completely frustrated!

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Hello All,

I recently moved schools and I am trying to move all of my resources to a new Schoology Account from my old school to new school.  I am going from an Enterprise account to a Basic account.  I used Schoology heavily at my old school and my new school wants me to test it out with students and see how it goes.  I have a ton of stuff that I created on my enterprise account and really want to get it transferred. My old school has been great and re-opened my account to allow me to get all of these resources.  What I am super FRUSTRATED with is I have tried multiple ways to get my files to transfer to my new account and ABSOLUTELY NOTHING HAS WORKED! I have worked on this for several hours now.  I tried calling Schoology to get tech support and a recorded message sent me here so I am really hoping someone can help me.  

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3 comentarios

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    Nicki Shackleford Comentario oficial

    Hi Amy,

    Thank you for your continued patience. As we mentioned on our status page (status.schoology.com), all delayed processes have completed. Our Engineering team has taken additional steps to mitigate the risk of future delays.

    Please let us know if you are still experiencing any issues with the file transfers you mentioned. We'd be happy to help!

    Best,

    Nicki Shackleford
    Sr. Manager of Client Support
    Schoology, Inc.

    Editado por Nicki Shackleford
  • 0
    Avatar
    Yimei Shao

    Hi Amy, 

    Thank you for reaching out in the Schoology Community! 

    Sorry to hear you're experiencing difficulties transferring your materials.

    If you haven't already, please review this documentation: I am leaving my current school/organization/department, and I want to take my materials with me.

    Hope this helps! 

    If you experience errors while following the workflows delineated in the documentation linked above, please let us know. 

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

  • 0
    Avatar
    Yimei Shao

    Hi Amy, 

    I just wanted to update you that users may currently experience delays in certain areas of Schoology: imports/exports of users, courses, and enrollments as well as copying courses and content within resources. This may be affecting the difficulties you are experiencing. 

    Our team has confirmed that this is being investigated as a critical issue. That means our Engineering team will be working on this issue 24/7 until a resolution has been reached.

    We’ll update you via this post as soon as it’s resolved.

    You can also follow our status page (status.schoology.com) for updates.

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

     

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