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Unable to play embedded videos using the link access 15.06.19

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Hi there,

Unable to play embedded videos using the link access from 15.06.19. Is schoology having a system update?

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4 comentarios

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    Claire de Lacy Comentario oficial

    Hi Mr. Jay,

    I'm pleased to announce our Engineering team released a fix for this issue. Videos embedded within your courses should now display. If you continue to experience issues, please let us know and we will have our Support team investigate further. 

    Best,

    Claire de Lacy
    Knowledge Management Specialist
    Schoology, Inc.

  • 0
    Avatar
    Yimei Shao

    Hi Satiyaseelan, 

    Thank you for reporting this issue with embedded videos! Our Support team has confirmed that this is a defect and has escalated this issue to our Engineering team. Our team has confirmed that you can workaround the issue by we encourage you to embed links using the following steps:

    1. Navigate to your course 
    2. Click Add Materials 
    3. Select Add Page from the drop-down menu 
    4. Click Insert Content from the Rich Text Editor 
    5. Select Image/Media from the drop-down menu 
    6. Select Media and type in the link/embed 
    7. Click Insert Media 
    8. Finish by clicking Create 

    This allows embedded videos to play from within Schoology. Alternatively, you can just add a regular link rather than an embed to your course. Students will have to navigate away from Schoology to view that content. 

    This issue has been escalated with a priority of Moderate Impact. This means that we understand the embedded links are not displaying intended, but prioritization of this issue is weighted against more urgent issues and other features we are developing. We encourage you to use the workarounds mentioned above.

    Please let us know if there is new information about this issue that might change the priority. If we missed something from you or hear back from other Schoology customers about this issue, and the priority changes, we’ll let you know.

    Otherwise, you’ll receive an update from us here when the issue is resolved. Thank you for your patience.

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

    Editado por Yimei Shao
  • 0
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    Yimei Shao

    Hi Satiyaseelan,

    We’ve updated the priority of the issue you reported to our Engineering team. We are now investigating this as an urgent issue. That means our Engineering team will be working on this issue during our normal business hours of 9am-6pm EST, until a resolution has been reached. We’ll update you via this thread as soon as it’s resolved.

    Best,
    Yimei

    Editado por Yimei Shao
  • 0
    Avatar
    Mr. Jay

    Hi Schoology team,

    Thank you for the support given.

    Cheers,

    Jay

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