Community

Instructor Q&A
1

Problems with embedded videos in pages

Seguir

I am having problems with videos that are embedded in pages. 
They suddenly do noy play, and they seem to dissapear from the page when clicked. 
This happens since yesterday, it's been months that I use this function without problems. 
But now I have a lot of students trying to see the videos and they can't. 
Can you help me please ?

Thanks, Vanesa

Completada

10 comentarios

  • Avatar
    Claire de Lacy Comentario oficial

    Hi all -

    I'm pleased to announce our Engineering team released a fix for this issue. Videos embedded within your courses should now display. If you continue to experience issues, please let us know and we will have our Support team investigate further. 

    Best,

    Claire de Lacy
    Knowledge Management Specialist
    Schoology, Inc.

  • 0
    Avatar
    Yimei Shao

    Hi Vanesa, 

    Thank you for reporting this issue with embedded videos! Our Support team has confirmed that this is a defect and has escalated this issue to our Engineering team. Our team has confirmed that you can workaround the issue by we encourage you to embed links using the following steps:

    1. Navigate to your course 
    2. Click Add Materials 
    3. Select Add Page from the drop-down menu 
    4. Click Insert Content from the Rich Text Editor 
    5. Select Image/Media from the drop-down menu 
    6. Select Media and type in the link/embed 
    7. Click Insert Media 
    8. Finish by clicking Create 

    This allows embedded videos to play from within Schoology. Alternatively, you can just add a regular link rather than an embed to your course. Students will have to navigate away from Schoology to view that content. 

    This issue has been escalated with a priority of Moderate Impact. This means that we understand the embedded links are not displaying intended, but prioritization of this issue is weighted against more urgent issues and other features we are developing. We encourage you to use the workarounds mentioned above.

    Please let us know if there is new information about this issue that might change the priority. If we missed something from you or hear back from other Schoology customers about this issue, and the priority changes, we’ll let you know.

    Otherwise, you’ll receive an update from us here when the issue is resolved. Thank you for your patience.

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

    Editado por Yimei Shao
  • 1
    Avatar
    Ms. Krausse

    This is happening to me (and a bunch of other teachers at my school) that are using it.   Although it is also an issue for ALL embedded stuff...   h5P, quizlets etc.

     

  • 1
    Avatar
    Enertria - PLCdesign

    I am having the same problem.

  • 0
    Avatar
    Jo Patton

    Same problem, especially for H5P content, which now no longer appears, or flags as content unavailable. We REALLY need a proper H5P LTI app.

  • 0
    Avatar
    Vanesa Maiorana

    Yimei Shao: Thank you very much for the solution !!! I could solve the problem this way. I had to change all pages with embedded videos but it's great to have them again embedded. First I had to put links to external vimeo videos and it was not good ! 

    thanks!! Vanesa

  • 0
    Avatar
    Yimei Shao

    Hi all,

    We’ve updated the priority of the issue you reported to our Engineering team. We are now investigating this as an urgent issue. That means our Engineering team will be working on this issue during our normal business hours of 9am-6pm EST, until a resolution has been reached. We’ll update you via this thread as soon as it’s resolved.

    Best,
    Yimei

    Editado por Yimei Shao
  • 0
    Avatar
    LACOE Pal User

    Has this been resolved yet? I am still having issues where most of my embeds are not working while a couple do.

  • 0
    Avatar
    Yimei Shao

    Hi there, 

    This particular issue was resolved in June.

    However, as you're still experiencing this, I'm going to go ahead and submit a ticket on your behalf with our Support Team. You will receive an email containing the ticket and someone will reach out soon to help you resolve this issue. 

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

  • 0
    Avatar
    LACOE Pal User

    Thank you...Since this post, I have determined the cause and can provide them with this to see if there is a solution.

Iniciar sesión para dejar un comentario.
Tecnología de Zendesk