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Parent School Assignments > Enterprise

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Currently, parents are assigned to the school that corresponds to the school of the first child access code used to create their parent account. We are experiencing the following problems with this system.

1. Parents are not associated with the schools their other children attend and are unable to add these schools themselves. System admins are required to add additional schools to parents accounts. In a large district such as ours, this is time intensive.

2. Parents remain associated with the school their first child attended even after that child no longer attends the school. Parents are unable to remove these associations. System admins are required to delete these associations from parents accounts. In a large district such as ours, this is time intensive.

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16 comentarios

  • 0
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    STEPHANIE KNUTH

    What SIS are you using? Thanks!

  • 0
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    Tom Brandt - Senior High Support

    Synergy

  • 0
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    Parent Cooper

    We're in the same boat, except that we're a homeschool group with no admin. So who deletes those parent accounts at the end of the year? 

  • 3
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    CARL MCLENDON

    We are 10,000 students, so this creates a logistical nightmare as students move up the system from ES to MS to HS.

  • 2
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    FTIS Schoology A.

    We are a 3,000 student schools, and this is still not manageable for us! Schoology needs to provide parents a way to 1. change school affiliations and/or 2. add a school affiliation for multiple children.

  • 2
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    Charles Black

    Hello All!

    Please upvote this feature to let us know that this feature is important to you and your schools. The more upvotes, the more visibility, the more visibility, the more our team takes notice. Make your voices heard!

    Keep an eye on our Product Roadmap for upcoming Feature Releases.

    Thank you!

  • 1
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    Mrs. Cooper

    And to clarify: by "upvoting," do you mean to click the up arrow to the left of the OP's image, where there's a number that will then change? Does it help to upvote the replies as well?

  • 1
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    Charles Black

    Hello Mrs. Cooper,

    Yes! That is correct. The upvote on the original post is what we are looking for and counts towards the overall score but, upvoting a comment will draw our team's attention for emphasis on the OP's Feature Idea as well.

    Thank you!

    Editado por Charles Black
  • 1
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    Mr. Donovan

    Charles,

    I have an honest question for your team:  What is it about this issue that makes it require a popular vote to implement?  In other words, are there folks at Schoology who need convincing that this is a huge, annual headache for customers and parents?

  • 1
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    Charles Black

    Hi Mr. Donovan,

    Since we are not able to implement every idea that every user has, we depend on the upvotes as a means to determine just how important an idea is to the greater community of Schoology users. Also, even seemingly simple product ideas may be more complex than you might expect or may be queued as part of a larger development schedule.  

    Thank you in advance for your patience and understanding while our team works to make Schoology even better with help from shared ideas like this one.

  • 1
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    Mr. Donovan

    So it begins...

  • 1
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    Mr. Donovan

  • 1
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    Sandra Calgaro

    Hello,

    I agree. This needs to be added to Schoology. This year was our 2nd year with Schoology so I was not expecting this issue.  I spent the first few weeks of school getting "irritated" emails from parents who were receiving messages from their child's previous principal.  Doing the "parent building" changes as an administrator is challenging because it requires some programming knowledge to find the parents who have a mis-matched building association, determine if they still have a child in the school that their other child was promoted from...etc.  We paid Schoology (yikes, aren't we already paying schoology) to "fix' this for us. UGH.  

  • 1
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    Jennifer Barczyk

    It would be helpful if the export from the Parents/Advisors tab had all of the fields required to import the building changes to the parent role.  I tried both methods listed in the help article, and there are flaws both ways.  

    1.  When I used the Parents/Advisors tab, I can easily copy the child building associations to the parent building associations column.  However the export from this tab only gave me parent and student ID numbers, rather than the other required fields to import the corrected associations back into Schoology, like first name, last name, etc. 

    2. When I used the Export Users tool, I can't tell which parents do not match their children, because those relationships aren't reflected in the CSV from here.  I can add graduation year to the students to figure out which of them have moved from middle school to high school, but because the relationships to the parents are missing, it does no good.  This CSV has all of the required info to import into Schoology, but does not give me the information to actually correct the building associations.  

    With a robustly vocal parent community in my district, this will be a genuine nightmare for our tech people.  

    Editado por Jennifer Barczyk
  • 1
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    John McGowan

    Just mirroring the same sentiments as the other Enterprise users on this thread. I did the upvote, but quite frankly, this shouldn't be viewed as an "enhancement request". This is a huge deficiency in the Enterprise version. Parent schools should equal their child(ren)'s school(s). Doesn't sound like mind blowing coding to create a process to handle this. This could be a manual rollover process that system admins can enable/disable,run etc. If for some reason a parent doesn't want to be attached to the school their kids are in, then I'd much rather do a manual school removal for that user, than have all the parents that are missing notifications from their "New" schools. Equally frustrating is the manual process for inactivating parent accounts that do not have active children in the system. 

    I have been trying to come up with an Excel spreadsheet that will auto-update the parents schools to equal their children's schools, but as Jennifer stated above, the knowledge base does not accurately reflect that the exported data does not come out the way indicated.

    It puts the school district in an embarrassing position when parents are missing notifications from the high school, because way back when they set up their account they had a middle schooler, but now that student has moved up to the high school. We have quite a few IT professionals who are parents in the district and ask similar questions and perplexed stares when they approach us on this problem and we do not have a good workflow for this.

    Please help!

     

    Editado por John McGowan
  • 0
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    Kathy Blair

    We have @3900 students in our one high school building and plan to add our two middle school buildings (each over 1400) shortly.  I find the handling of parent access to be lacking for large enterprise customers. So much so that I'd hesitate to recommend Schoology to large districts.

    Attention by the engineers needs to take a serious look at how to make parent access better for parents, teachers, and sys admins.

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