The message read that there was an error with the validation code. please help.

The message read that there was an error with the validation code. please help.
Hi Amy,
You can find instructions on how to create your account using a parent access code here: https://support.schoology.com/hc/en-us/articles/201000823-Sign-Up-Parent-
If these are the steps you are following, but are still experiencing an error, please contact our Support team by clicking Submit a Request at the top of this page. In your message, please include:
- a screenshot of the error message
- the steps you are taking prior to seeing this message
- the code you were provided
Sincerely,
Kelsey