For the last week, I am encountering random students in five or six different teacher's courses that can't open assignments/documents on Schoology (via OneDrive). When they click on Can't see your document, click here, the pop up asks to reconnect. Clicking on the button to run the reconnect will make the pop up close out, leaving us to believe it's connected. I have the student sign out of Schoology, close that tab, and reopen a new tab to log in.
I've made sure their OneDrive is connected on their device, cleared the browser's cache and cookies, checked the cookies setting, disconnected OneDrive through resources on Schoology, tried a different browser with no luck whatsoever. Their devices are up to date (Windows updates), no browser extensions are enabled that would interfere (VPNs, etc). Any suggestions on what to try would be greatly appreciated! I'm having a hard time trying to pinpoint the exact issue since the problem is so sporadic. It would be easier if it were a widespread thing. Thank you!