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OneDrive issue

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For the last week, I am encountering random students in five or six different teacher's courses that can't open assignments/documents on Schoology (via OneDrive).  When they click on Can't see your document, click here, the pop up asks to reconnect.  Clicking on the button to run the reconnect will make the pop up close out, leaving us to believe it's connected.  I have the student sign out of Schoology, close that tab, and reopen a new tab to log in. 

I've made sure their OneDrive is connected on their device, cleared the browser's cache and cookies, checked the cookies setting, disconnected OneDrive through resources on Schoology, tried a different browser with no luck whatsoever.  Their devices are up to date (Windows updates), no browser extensions are enabled that would interfere (VPNs, etc).  Any suggestions on what to try would be greatly appreciated!  I'm having a hard time trying to pinpoint the exact issue since the problem is so sporadic.  It would be easier if it were a widespread thing.  Thank you!

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3 comentarios

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    Nina Lewis Comentario oficial

    Hi Lindsey, 

    Thank you for your patience. 

    Our engineering team has released a fix for this issue. 

    If you continue to experience difficulty, please let us know.  We will be happy to take a closer look into this behavior for you.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     

    Editado por Nina Lewis
  • 1
    Avatar
    Nina Lewis

    Hi Lindsey, 

    Thank you for bringing this to our attention. 

    We've reported this error to our engineering team to begin investigating our internal logs. It appears that we are receiving an error from Microsoft when creating the student's copy. This issue is similar to our previous fixes, but could be more complex. Therefore, the engineering team is continuing to take a closer look at this issue to determine the root cause and working towards a resolution.

    We apologize for any inconvenience this issue has caused. We will update you via this thread once we have more information. Thank you for your patience.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     

    Editado por Nina Lewis
  • 0
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    Lindsey Cadrette

    Thank you so much, Nina!  I'll reach out if the problem occurs again.

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