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Grading Issues in Schoology iPad App

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In the schoology app, it is having issues grading.  You can make annotations, but then when you try to save them, you get a spinning wheel for a while and then it says "oops there was a problem, attempt to save changes failed."  

This happened Sunday at home and also at school today.  It has happened to multiple teachers as well. The app is 100% updated and I tried uninstalling and reinstalling the app.

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12 comentarios

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    Nina Rivera Comentario oficial

    Hi, Mr. Craddock.

    Thank you for reaching out in the Schoology Community!

    We’ve reported this issue to our Engineering team with a priority of Moderate Impact. This means that we understand annotating on the Schoology app is not working fully as intended, but prioritization of this issue is weighted against more urgent issues and other features we are developing. We encourage you to use the workaround of annotating the assignments using a web browser.

    Please let us know if there is new information about this issue that might change the priority. If it can be included in a larger scope of work or the priority changes because we missed something from you or hear back from other Schoology customers about this issue, we’ll let you know. 

    Otherwise, you’ll receive an update from us via this thread when the issue is resolved. Thank you for your patience.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     

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    Kristin Finnigan

    I am having the same problem and it is making it difficult to grade student work as efficiently.  I hope this problem is resolved soon.  I had the problem yesterday as well. 

     

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    Ms. Eusebio

    We are experiencing the same issue as well. This is crucial for our teachers to be able to grade efficiently and provide live feedback.

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    Mr. Emhoff

    I have been using this app all semester to give live feedback to my students when grading Chemistry.  It is very difficult to provide any feedback on homework when they can't see what they missed on drawings of molecule.  Please fix asap, this has been critical for my students learning process.

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    Callie Chenault

    Agreed. It is an issue for us as well, and writing in the web browser is not as smooth or efficient. 

    This is not a request for a new feature, this is a request that you fix whatever has happened to this existing feature to make it not work anymore. (I have been using it for multiple years.)

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    Steve Cornish

    Please make this more than a medium priority.  As a math teacher, this feature is critical for those in my department to return tests/assignments/quizzes in a timely manner.  

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    Paul Reid

    I would agree on upgrading the priority of this.   It has been working fine all year, but now does not.   This is not an upgrade but correcting something that is not working as it has before.

    Thank you,

    Paul Reid

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    Mr. Lara

    I have a flood of requests coming in from all of my teachers now that this is not working. This should be moved up higher on the "urgent issues" ladder.

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    Jessica Yen

    I echo the concerns of other teachers here.  This should be a high priority issue as it makes grading and annotating on the iPad app useless.  Giving timely feedback efficiently to students is critical to teaching and learning.

    Editado por Jessica Yen
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    Richard Lautze

    I agree, this is a terrible bug. It sometimes saves, then oops...all work is lost. Needs to be fixed or the app is useless.

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    Brian Marshall

    Yes, please fix this ASAP, grading quizzes was easy on the app, now I can only grade one paper and save.  When I try to grade the next students work, it won’t save my annotations.  It tries to save for a minute and then, opps..something went wrong and we can save right now.  Also, if you could add an eraser feature as well, this would be greatly appreciated.  Right now there is only the “undo” feature which is useless if you realize you need to erase something after grading most of the paper.  Please consider adding that as well.

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    Jennifer Silva

    My annotations sometimes save, but the grade does not. I have to make annotations on the iOS then enter the grade in a web browser. This is obviously inefficient. In my case, the grading category is a percentage scale that has been checked to “display letter grade only.”

    Editado por Jennifer Silva
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