I have used Schoology Basic for years.
For the first time, I am having issues with being able to message my students privately, even when they message me, I am unable to reply. Through research I discovered the Privacy Settings that can create this issue, however, even after changes were made to allow messaging, I cannot message most students.
Since I have some students I can message and others I cannot within the same class, it appears to not be a global class setting.
I set up a dummy student account to figure out the issue and make sure the adjustment would work. I then advised parents and students how to adjust their privacy settings, however, when students made the change on their privacy setting, as I previously indicated for most students I still am unable to see the student's profile or message them directly.
What I asked them to do on their Privacy Settings under School was to check to allow access to Profile and Messaging, then save, which worked for my dummy account and for just a few of my students who made the change.
When I try to send a message I get:
The following users will not receive this private message: 85240695
When I try to see their profile to message from there I get:
Private Access Only
I know it is a setting, but my research has not given an answer as to what. Since I am on a Basic service teaching at a private school, I am my IT person.