My parent account is still connected with our old school. I need to be able to use schoology with our new school. After reaching out to the old, no one knows how to remove my kid. They are looking into seeing if his google email account is still active. I'd also like to be able to use my same email account and not have to start over with a new account and email to resolve the situation. Help!
Hi Amy Cole,
Thank you for posting in the Schoology Community.
I recommend reaching out to the Support Contacts in your school district who should be able to help you with the removal of your kid's account from their school and if they are unable to then they should be able to reach out to the Schoology Support team to get further assistance on this. You can message the Support Contacts in your school by clicking on the Support button at the bottom of your screen.
Best,
Paritosh Tyagi, Schoology team
