Instructor Q&A

Black bar and random lines and text showing up - fix needed


Fix these issues please.

There is a black line covering the navigation bar.

Random red lines show up on the screen.

Random boxes with text show up on the screen and the text in those boxes shows up in assignments/announcements too (mic test, test).

I tried to submit to support but it got rejected because I'm not a district support person. Our ONE district IT guy is a little busy, and may not have had time to do so. Several teachers in my district have the same issue, and it affects students too, to some degree. I've posted this picture on a Schoology Facebook group, and others from different districts have said they have the same problem too.


1 comment

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    Paritosh Tyagi Official comment

    Hi Joyce,

    Thank you for participating in the Schoology Community.

    We are unable to replicate the overlay on our end.  Would you please follow the troubleshooting steps below and share if this resolves the issue?

    • Please clear your browser data and replicate the issue.
    • Please try to replicate this in an incognito browser window.
    • If you are using Chrome then make sure that you have the latest version of Chrome installed on your system.
    Please let me know if this helps.
    Paritosh Tyagi, Schoology team
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