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Issue with External tool provider (match by URL) while importing conent through Thin common cartridge package.

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My package contains all the LTI links of learning objects. There are around 1000 LTI links inside my thin common cartridge 1.1 package.

Steps I followed:

  1. Imported my package and it got successfully imported.
  2. Imported that same package resource in my course.
  3. Created an external tool with match by URL. (External tool configured with domain is working)
  4. Launched my LTI tool and It says "We were unable to locate an external tool for the specified tool link. Please make sure this provider is configured: External Tool Configuration"
  5. Edited an LTI link and saved it without making any changes. Now, If I try to launch it, schoology is able to find the correct external tool (match by URL).

This feature was working a month ago.

Answered

3 comments

  • Avatar
    Nina Rivera Official comment

    Hi Tahir,

    Thank you for reaching out in the Schoology Community!

    Can you confirm the Consumer/Key and secret has not changed for the LTI tools you imported?

    If not, please let me know and I can open a ticket on your behalf to the support team for further review. 

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

    Edited by Nina Rivera
  • 0
    Avatar
    Tahir Shaikh

    Hello Nina,

     

    I have not changed consumer key or secret after creating a global tool provider.

    Also, Even if I have invalid consumer key or secret, LTI link should get launched and throw error (Schoology should get key and secret from matching URL).

    This is working fine in Canvas.

     

    Thanks,

    Tahir.

    Edited by Tahir Shaikh
  • 0
    Avatar
    Nina Rivera

    Hi Tahir,

    Thank you for providing me with this additional information.

    In this case, I have submitted a ticket on your behalf to the Support Team for further investigation. 

    We will follow up with you via the support ticket.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     

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