I have 4 students who are trying to enroll in my course. They previously had an account in the past, but cannot remember their password. They are NOT members in my class yet. They have selected "forgot password" link but are not receiving password reset emails from Schoology. They cannot create a new account because their email is already associated with the other account. Please help? How do I get these students enrolled into my course? I am using a free account.
We checked Spam and nothing was in there. They are not part of an Enterprise school in Schoology. What other options are available?