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Student assignment submission showing as blank/distorted or incomplete - unless downloaded

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Often times student submissions are showing distorted or incomplete. Teachers have to download each document or photo that is submitted to see the full assignment. Students are being penalized because it looks like they are submitting blank/incomplete documents. See attached photo and link to video showing assignment appearing blank, until downloaded and full answers appear.

https://griffithpublicschools-my.sharepoint.com/:v:/g/personal/nsarver_griffith_k12_in_us/EUF7R7YXppZLpiHWzekh5ZUB3AYpza6tXPVJ_y-v3bM8ag?e=CBAaow 

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8 comments

  • Avatar
    Nina Rivera Official comment

    Hi there!

    Thank you for reaching out in the Schoology Community!

    I am not able to reproduce this issue in my account. 

    Does this issue continue to persist on your end?

    Best,

    Nina Lewis  

    Community Communications Specialist  

    Schoology | A PowerSchool Unified Classroom Product 

  • 0
    Avatar
    Ben Brazeau

    I am having similar issues reported in my district. Have multiple teachers report and multiple students having the issue. Doesn't always seem to be the same students. I believe they are using OneDrive assignment app to create the assignment. Not sure if there is an issue with the app configuration or something with OneDrive? 

     

    I have tried multiple times on a test account and couldn't replicate, but as stated above it is happening to a number of staff and students. One reported 15 issues out of 26 students. 

  • 0
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    Joseph Albert

    I have some students having the same issue. Has anyone come up with a reason for why this happens and/or a solution?

  • 0
    Avatar
    Ben Brazeau

    I didn't get a definitive answer from Schoology. I tested the process over and over again and think it could be due to how students access the file shared via OneDrive. My understanding is that the teacher adds the file from OneDrive into Schoology through the OneDrive Assignment app. This makes a copy for the student. The file exists in the teacher OneDrive in a Schoology Folder. 

    The issue that I think was happening is students after opening it from Schoology would return to the assignment and work on it in their Word or OneDrive app. We are on iPads using the Schoology app by the way. So in looking at student iPads they could find the file in their OneDrive or Files app in the Shared area. It seemed like the link between to the teacher's file in their OneDrive was getting messed up. This is just my guess as to what was happening.

    What we found to be our solution was to have students always to go Schoology, open the assignment in Schoology and it will prompt them to open in Word or Powerpoint, etc. work on it there and then return to Schoology to submit. If they don't finish the assignment in one session, return to schoology reopen the assignment as directed above and follow those steps. When students follow the process of only accessing from Schoology, it seems to have resolved the issue. Since sharing with teachers, we have only seen 1 or 2 instances of incomplete work. 

    I hope this helps. 

  • 0
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    Joseph Albert

    Hey Ben,

    Thanks so much for the reply. We use iPads too, so perhaps that is the same issue for us. I will definitely look into that and forward that solution to my students and teachers! 

  • 0
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    Joseph Albert

    So, looking at the teacher's page where the issue is occurring, I'm not sure if the teacher is actually using the OneDrive Assignment app. She just attached a PDF to the assignment page as shown:

    The student then downloads the PDF to NOTES on her iPad, then uploads the PDF to submit. 

    Is that different from what you're doing?

    Edited by Joseph Albert
  • 0
    Avatar
    Ben Brazeau

    From the screenshot, doesn't look like they are using the OneDrive assignment app. Just added files (PDF) to the assignment. My understanding is that students would be able to download these and only have view rights. With the iPad they could use markup to annotate the file. They would have to save it and then submit to Schoology.

    We use Microsoft, so I have seen students open it it OneDrive and there are built in annotation tools in OneDrive. If they are opening it in another way, they could use iPad Markup tools. My wondering is about where and how they save the file before uploading it to Schoology. 

  • 0
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    Joseph Albert

    My student said she was opening it up in NOTES, which I though was weird and suggested she try a different application to do that. She was also trying to submit it directly from Notes (which apparently iPad/iPhone allow you to do). I told her that could be part of the problem and to try a different method. I'll have to follow up with her about that, but I just got an email from her mom this morning saying she having the same issue, so I'm not sure if she changed her methods, but I will check. Thanks!

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