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Students answers changed by test

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My students are reporting that they have selected an answer to a test question correctly, but the program puts in another answer and marks it incorrect.

For example, a student chose "false", and the program changed it to "true" and counted it wrong.  This has been verified independently by two students.

Please help!

K.B.

Answered

4 comments

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    Nina Rivera Official comment

    Hi Kim,

    Thank you for reaching out in the Schoology Community!

    This issue requires a deeper investigation by the Schoology Support Team. 

    I have submitted a ticket on your behalf to the Schoology Help Desk.

    We will follow up with you in the ticket.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     

  • 0
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    Mdm Nicole Lee Ngok Foong

    This happened today with my student. The student claimed Schoology changes their answer during a test/quiz assessment today. Please advise if we can trace/ track changes.

  • 0
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    Dr. Shenk

    I have a couple students this year complaining that this happened to them.  I'm not convinced they're telling me the truth.  One thing I HAVE seen is that just as the user is clicking on the box for the answer choice, the screen jumps and they unwittingly click on a wrong box.  Actually, I haven't seen it happen while a student's taking a test but it's happened to me on many occasions when I'm marking the correct answer choices while setting up a test or quiz.  In the past when students raised this concern, I shared this observation/experience with them and they then realized that this is what was actually happening to them as well.  But I just heard a complaint from a student that I wouldn't expect to lie to me and she assured me she it was happening to her on repeat attempts so now I'm starting to wonder whether maybe this is a thing.  But this is the only thread I can find about it and it doesn't look like anyone from schoology ever followed up with a report on the investigation that Nina said would happen.  

  • 0
    Avatar
    Nina Rivera

    Hi @Dr. Shenk,

    Thank you for posting in the Schoology Community.  

    Community posts for individual users that have been escalated to the Support Team would not be reported here unless it was a system wide issue. The Schoology Team has not heard any recent reports of this type of behavior.  

    Since this issue requires reviewing student's private data, we suggest submitting a ticket to the Schoology Help Desk!  This way they can view the internal logs and try to pinpoint the root cause of this issue and work towards a resolution.

    Because you are using the Enterprise version of Schoology, we recommend reaching out to your designated Support Contact(s) to help you submit a ticket.  Your Support Contact(s) will also have better knowledge of the specific settings employed at your organization that can aid in troubleshooting.

    You can find your Support Contact(s) by clicking Support in the footer of your Schoology account.

    Best,

    Nina Rivera

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     

     

     

     

    Edited by Nina Rivera
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