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Students cannot see comments or some scores in a rubric

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This is what they see-there is no cloud(comment bubble) and some scores are not given. This is happening to all of my students. I can see the scores and comments they cannot.

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5 comments

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    Nina Rivera Official comment

    Hi all,

    Thank you for your patience. I am happy to report the Engineering team has released a fix for this issue. 

    If you continue to experience difficulty, please let me know.  I will be happy to take a closer look.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

    Edited by Nina Rivera
  • 0
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    Nina Rivera

    Hi, Ms. Tremblay.

    Thank you for reaching out in the Schoology Community!

    We’ve reported this issue to our Engineering team with a priority of Moderate Impact. This means that we understand Rubric bubble comments not appearing for the students is not working fully as intended, but prioritization of this issue is weighted against more urgent issues and other features we are developing.

    Please let us know if there is new information about this issue that might change the priority. If it can be included in a larger scope of work or the priority changes because we missed something from you or hear back from other Schoology customers about this issue, we’ll let you know.

    Otherwise, you’ll receive an update from us via this thread when the issue is resolved. Thank you for your patience.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

    Edited by Nina Rivera
  • 0
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    Heather Rose

    Hi Nina,

    Here is a related description from a teacher on the same issue. Think it is important to add. Please update with developments:

    I assigned an essay question in an assessment and used a rubric to grade.  I made general comments but also made comments within the rubric.  I released the scores so students can see their results.  They can see the general comments.  But when they click on the rubric icon they cannot see the rubric comments - only the score they got.  Do you know how I can get them to see those rubric comments?  Schoology online says that they should be able to see them once I release the scores but they cannot.
  • 0
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    Mr. Connolly

    Good Morning. In my opinion, this issue should have a higher priority since providing feedback to students is one of the most important aspects of the job. Please reconsider. In the meantime, all feedback can be provided in the place where the overall score is recorded. Not ideal, but it works. Thank you.

  • 0
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    Kerrie Gibson

    Hi Nina,

    I think student feedback on assessments should be a high priority. I spent a lot of time giving my students rubric comments only to find out that for some reason they can no longer see the comments. Please, please report this to your engineering team as a high impact. During remote /distance learning student feedback via comments is a vital and much needed tool.

    Thank you 

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