Instructor Q&A

download video from assignment


When I download a student's video from an assignment, I can hear the audio but can't see the video.  What am I missing here?


1 comment

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    Nina Lewis Official comment

    Hello Vicki,

    Thank you for reaching out in the Schoology Community! 

    I am sorry to hear you are experiencing this issue. 

    Can you confirm you are using one of our supported browsers when viewing the video?

    Also, what type of device(s) are you using and is the issue consistent across all devices and browsers?

    Please let me know and I will be happy to take a closer look into this issue for you. 


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product


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