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Something Went Wrong dropdown when clicking on Courses tab

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Hello,

This issue is affecting multiple users.  When clicking on the Courses tab, it will show a dropdown that says "Something Went Wrong. Reload the page or try again later."  It then has a Reload Page button; unfortunately clicking this button does not resolve the problem.  Any suggestions on how to resolve this issue would be greatly appreciated.  See the image below for the exact issue.

 

Thank you

Answered

7 comments

  • Avatar
    Nina Rivera Official comment

    Hi Drake,

    Thank you for reaching out in the Schoology Community!

    I was not able to replicate this behavior on my end in my test account.

    In this case, are students and teachers are experiencing this issue or a specific set of users?

    Also, is this issue persistent across all devices and browsers?

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

    Edited by Nina Rivera
  • 0
    Avatar
    Drake Addis

    Hi Nina,

    This is happening to both students and teachers.  It also seems to be intermittent when it occurs but overall it does happen quite frequently.

    We use Chrome devices here and it has happened on our Acer Chromebooks and an Acer Chromebox.

    Thank you,

    Drake Addis

  • 0
    Avatar
    Nina Rivera

    Hi Drake,

    Thank you for letting me know. 

    Since I am not able to replicate this issue, I have submitted a ticket on your behalf to the Schoology Help Desk for further investigation. 

    We will follow up with you in the support ticket. 

    Best, 

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

  • 0
    Avatar
    Drake Addis

    Thank you very much for your help with this!

    Have a great weekend.

    Thanks!

  • 0
    Avatar
    Mrs. Allison

    I am having the same issue. When I click courses, I am getting "Something went wrong" with a "reload page" button, but it never resolves itself. Help!

  • 0
    Avatar
    Drake Addis

    Hello,

    We did end up getting this issue resolved.  It ended up not being related to Schoology but instead being an issue with the version of Chrome that was out.  Once we updated our Chromebook devices to ver.89 the issue was resolved.

    Hope this helps.

  • 0
    Avatar
    Paritosh Tyagi

    Hi Mrs. Allison,

    Thank you for posting your question in the Schoology Community.

    Please let me know if you are still facing the issue while accessing your Courses. If so then, have you tried to replicate this issue in another browser, another device. Also, have you tried clearing your browsing data (cache and cookies).

    Best,

    Paritosh Tyagi, Schoology team

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