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Conference Video Download/ Sound

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When I download the recorded Conference video, there is no sound.  When I use the PLAY button, the video contains sound.  Is there something I should be doing differently?

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    Nina Rivera Official comment

    Hi Missie,

    Thank you for reaching out in the Schoology Community! 

    I am sorry to hear you are experiencing difficulty with this issue.

    Can you please let me know which device and browser (s) you are using to play the recorded Conference? Also, is this issue persistent across all devices and browsers? 

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

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