Instructor Q&A

Cannot log in to mobile app error 109

When I try to log in to the mobile app I keep getting error code 109. I was signed in but I somehow got signed out, and now I am unable to log in.


  • Avatar
    Nina Rivera Official comment

    Hi all,

    Thank you for reaching out in the Schoology Community!

    I am sorry to hear that you are experiencing this issue. 

    Have you updated the app to the most recent version? 

    If you haven't already, I also recommend reviewing our System Requirements Guide to endure optimal performance while using Schoology. 

    If you continue to experience difficulty, please let me know. 


    Nina Lewis  

    Community Communications Specialist  

    Schoology | A PowerSchool Unified Classroom Product 


    Edited by Nina Rivera
  • 0
    Tina B.

    My students are experiencing this too. They no longer can sign into the app.  It was working at the beginning of the school year.  Now it won't let them use the app from their phone to access Schoology,  Very frustrating.

Please sign in to leave a comment.
Powered by Zendesk