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Cannot log in to mobile app error 109

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When I try to log in to the mobile app I keep getting error code 109. I was signed in but I somehow got signed out, and now I am unable to log in.

Marly Nicholson

September 29, 2020 22:10

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Answered

2 comments

• 
  Nina Rivera December 22, 2020 14:56 Official comment

  Hi all,

  Thank you for reaching out in the Schoology Community!

  I am sorry to hear that you are experiencing this issue. 

  Have you updated the app to the most recent version? 

  If you haven't already, I also recommend reviewing our System Requirements Guide to endure optimal performance while using Schoology. 

  If you continue to experience difficulty, please let me know. 

  Best, 

  Nina Lewis  

  Community Communications Specialist  

  Schoology | A PowerSchool Unified Classroom Product 

   

  Edited by Nina Rivera December 22, 2020 14:56
• 0
  
  Tina B. October 05, 2020 18:13

  My students are experiencing this too. They no longer can sign into the app.  It was working at the beginning of the school year.  Now it won't let them use the app from their phone to access Schoology,  Very frustrating.