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Conferences freezing on Chromebooks

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We're experiencing issues when students use Conferences on their Chromebooks. Some are having this issue from home, while others are inside the school using the building WiFi. We've tried limiting the number of tabs they have open and asking them to restart their devices prior to the meetings, but there are still intermittent issues. Is there something else we should be asking them to do for better results? (Some teachers use Google Meets and seem to have fewer issues, but some like Conferences for the ability of students to see just the teacher/teacher's presentation instead of being distracted by what classmates may be doing..)

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    Nina Rivera Official comment

    Hi Connie,

    Thank you for reaching out in the Schoology Community!

    I am sorry to hear you are experiencing difficulty with this issue. 

    If you haven't done so already, can you please confirm the students are adhering to our System Requirements Guidelines found in this article?

    If the issue continues to persist after reviewing the guide, please let me know. I will be happy to take a closer look!

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     

    Edited by Nina Rivera
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