Instructor Q&A

Admin Login Issue


My principal signed up for an instructor account in August. I was able to add him as an admin to a number of my classes. (He is listed as a co-instructor for the majority of my classes.)

I am basically the high school teacher in our building who is piloting Schoology.

Unfortunately, my principal is unable to log back into his account and therefore has no access to my classes. He has tried the "reset password" but that did not help.

Now, of course, he cannot even sign up for a new instructor account (basic program not enterprise).

Anyone have any suggestions?


1 comment

  • Avatar
    Nina Rivera Official comment

    Hi, Mrs. Annable. 

    Thank you for reaching out in the Schoology Community!

    I am sorry the teacher is experiencing this issue.   

    When he selected "Reset Password" did he get an error message? 

    Did he check his spam folder to see if the password reset information was delivered there?

    Please let me know. I will be happy to take a closer look!


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product



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