Instructor Q&A

Audio issues


I have found several unresolved posts about audio not being heard by students when videos are played through BigBlueButton.  It has been 2 months.


Is there a fix or not?


One said they were reaching out to BigBlueButton, but no follow up.

It is really frustrating to have find work arounds.


1 comment

  • Avatar
    Nina Rivera Official comment

    Hi Angela,

    Thank you for reaching out in the Schoology Community!

    I am sorry to hear that you are experiencing this issue.  I understand your frustration and apologize for the delay. 

    Big Blue Button applied a fix on 10/7/20 to change the recording format for the free tier of users.  They mentioned this fix should fix the issue for any new sessions created after 10/7/20.

    If you continue to experience difficulty with this issue, please let me know. 


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

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