Instructor Q&A

Not Receiving Submitted Student Work



I am a teacher and have had upwards of 20 or more students report that they have turned in work that says submitted on their end, but never shows up on my end. Some students are getting very frustrated, and so are their parents, who have witnessed the student turning the assignment in. I don't want my students to have to continue to re-do assignments because they are disappearing somewhere between their turning it in and my end receiving it. This seems like it has been a repeat issue over time for others, and when I tried to submit a request for help, it was tagged "solved" immediately, so I have no clue if I have anyone ready to help on that end. If helpful, my request number is #397284. Please help my students and me get this handled.



  • Avatar
    Nina Rivera Official comment

    Hi Samantha,

    Thank you for reaching out in the Schoology Community!

    I am sorry to hear you are experiencing difficulty with this issue. I have submitted a ticket with the Support Team on your behalf. 

    Someone will be following up with you via a Support ticket to further assist you with this issue. 


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

  • 0
    Samantha Kerr

    Thank you so much. I appreciate that.

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