Student Q&A

Account attached to old school, cant access new school


We are starting at a new school this year.  My email and password take us to theold school only.  I cannot access the new school.



  • Avatar
    Nina Rivera Official comment

    Hi Ekaterina,

    Thank you for reaching out in the Schoology Community!

    Because you are using the Enterprise version of Schoology, I recommend reaching out to your designated Support Contact(s) to help you submit a ticket.  Your Support Contact(s) will also have better knowledge of the specific settings employed at your organization that can aid in troubleshooting.

    You can find your Support Contact(s) by clicking Support in the footer of your Schoology account.


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product


  • 0
    Connor Hall

    You will have to use a different domain, as the Schoology domain starts with the school district domain (I'm pretty sure). Also, you should always use your school account (if your school district has given you a new one). Good luck!!

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