Instructor Q&A

Edpuzzle problems for certain students


My school has an edpuzzle pro account.  I assign videos through schoology to my students.  Most have no problems accessing the video.  For a few students, they receive an error, asking them to contact their "Admin IT".  I've walked them through the process of email verification as well, and the problem persists.

Anyone else had this issue?  If so, do you a suggested solution?





1 comment

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    Nina Lewis Official comment

    Hi Cole,

    Thank you for reaching out in the Schoology Community!

    Because you are using the Enterprise version of Schoology, I recommend reaching out to your designated Support Contact(s) to help you submit a ticket. This will help our team consolidate all related requests from your organization, better prioritize, and prevent redundancies. Your Support Contact(s) will also have better knowledge of the specific settings employed at your organization that can aid in troubleshooting.

    You can find your Support Contact(s) by clicking Support in the footer of your Schoology account.


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

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