Student Q&A

Need Help - Can't create second account for different School District


I have an existing account tied to my primary email address for my daughter.  My son's school is now switching to Schoology and they also have InfiniteCampus.  The email address used for InfiniteCampus and Schoology must match and I had already setup InfiniteCampus with my primary email address.  So every time I try to log in to Schoology, I'm directed to my daughters information with no way to add my son under the same account.  I tried to change the email address on my daughters Schoology account to a secondary email address, but it keeps switching back to the primary email.  I can't change my email address on Schoology or infiniteCampus so I don't see a way to get access to my son's Schoology page.   Hoping someone can help me, but I can't find any contacts at Schoology and the school district can't fix it on their end.


1 comment

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    Nina Lewis Official comment

    Hi Thomas,

    Thank you for reaching out in the Schoology Community.

    Parents must have an account at each of their children's schools. For example, if you have one child at a High School in one district, and another child at a Middle School in a different district, you must have accounts at both districts and link your accounts together. Linking accounts enables you to toggle between two or more accounts without having to log out and back in. Each district separately manages your parent accounts and can then communicate with you as necessary.

    Are your students in the same organization but different schools? If so, you do not have to link accounts. You can find out how to associate multiples schools in the same organization here. 

    If the issue continues to persist, you can reach out to the school's designated Support Contact for further assistance. You can find your Support Contact(s) by clicking Support in the footer of your Schoology account.


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

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