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Someone Delete my account!

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My kids' current school wants to use Schoology, but I can't create a Parent account because apparently we created an account a couple years ago with a different school.  I follow the "delete account" directions and get an error with directs me to the "submit request" page.  But I've submitted two requests and all I get is an "auto-close" email telling me to click "Support" to get the name of the school administrator who can help me.  But when I click "Support" all I get is a school-specific page with links to Schoology pdfs.  No names or contact information.  

School starts tomorrow and I need this taken care of, please!

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    Nina Lewis Official comment

    Hi Chris,

    Thank you for reaching out in the Schoology Community!

    If you have an Enterprise account, it is managed by your child's school or organization and must be deleted by a System Administrator at the district level. 

    Are you able to follow the exact steps in this article to reach out to the Support Contact for your child's school? Or you can contact them in person. 

    As a workaround, you can also sign up for the new school with a different email address.

    Please let me know if you continue to experience difficulty with this issue. 

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     
    Edited by Nina Lewis
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