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Teacher not getting assignments

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My daughter has submitted various assignments and her mid-term. From her end, it seemed to be accepted. However her teacher never received these and claims that the mid-term was never attempted from her end. I know this is not possible because I saw her finish and submit the midterm.

Because the teacher wanted assignments submitted through the Schoology portal (rather than submit attachments) we don't have copies of her work to show the teacher.

The teacher has no answers as to why this happened and told us to try to get a resolution through Schoology. Is there a way to find these missing assignments that she submitted but the teacher never received?

 

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3 comments

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    Nina Lewis Official comment

    Hi Catherine,

    Thank you for reaching out in the Schoology Community!

    I am sorry to hear you are experiencing this issue.

    Is it possible your daughter submitted a different assignment or a duplicate assignment?

    Did she receive a submission confirmation after submitting her assignment (s)?

    If you still cannot locate the assignment (s), please let us know so we can take a closer look.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     

  • 0
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    Catherine Hodder

    No, it looks from our end that it was submitted. It was not a duplicate or different assignment. Can you look into if these assignments can be retrieved?

  • 0
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    Nina Lewis

    Hi Catherine,

    Thank you for providing us with this information. 

    I'm going to submit a ticket on your behalf to our Support team who will be able to assist you with this issue. 

    Someone from the Support team will follow up with you via the ticket with your next steps.

    We appreciate your patience as we work on this request! 

    Best,

    Nina Lewis

    Community Communications Specialist

    Schoology | A PowerSchool Unified Classroom Product

    Edited by Nina Lewis
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