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Private access only

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Can someone help me? I just submitted a support ticket but it was returned to me. 

I am a parent trying to access conferences with my sons teachers. But every time i click on conference i get this message :

Private Access Only

The privacy settings on the page you are trying to visit do not allow your access. Please navigate Home to continue using Schoology.

 

Is it something on my end? a setting i need to change?

 

Answered

3 comments

  • Avatar
    Yimei Shao Official comment

    Hi Zaymery, 

    Are these Conferences hosted in courses your son is enrolled in? 

    Parent Accounts have view-only access to their children's courses. You may have to log into your son's account directly to access the Conference. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

  • 0
    Avatar
    Zaymery Montiel

    Yes I make sure to be under both my sons names. I click their name on the right hand side under my own name. Then i go to courses. click on conferences and i cant get in. 

  • 0
    Avatar
    Yimei Shao

    Hi Zaymery, 

    Apologies for any misunderstanding. 

    It sounds like you're logged into your parent account (which is why you see your own name in the upper-right). Your parent access to your child's account (when you select their name from the drop-down menu) is a view-only access, which may be why you're unable to access the Conference. 

    You'll need to log into your child's account directly, using their username/email and password rather than your own. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

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