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Trouble with logging into conferences.

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My teacher has conference calls for my class each week.  When I click on the conference tab, within my course, I receive an error message that reads, "No login information was received.  Try loading this application again from within Schoology." Can anyone tell me how to fix this error?

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5 comments

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    Yimei Shao Official comment

    Hi Stephen, 

    Sorry to hear you're experiencing this issue!

    Are you attempting to access Conferences via mobile device? 

    If so, please. see BigBlueButton's system requirements for mobile here.

    If you are encountering this issue on a web browser (BBB recommends either Chrome or Firefox), please let us know. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

  • 0
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    Khloe Brauneck

    I am also getting the same message when trying to access the conferences from my laptop. How can I fix this?

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    Mason Sands

    I do not have chrome or firefox. I have an HP Microsoft Edge. And I am receiving the same message. I am UNABLE to attend an conferences. PLEASE HELP!!!

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    Nina Lewis

    Hi Khloe and Mason, 

    Thank you for reaching out in the Schoology Community!

    Does this issue continue to persist on your end? 

    If so, the message usually occurs on the Chrome 80 browser.  We suggest clearing the cache and cookies by going to the following link: chrome://settings/

    Mason, I understand that you are using HP Microsoft Edge.  Have you updated to the most recent version of the browser? If not, can you please update it now, and let me know if the issue continues to persist after doing so?

    Also, I recommend reviewing this System Requirements Help Guide for optimal performance while using Schoology. 

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     

     

    Edited by Nina Lewis
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    Kyra Simmons

    Hi Nina,

    I'm also receiving the error while using the most current version of HP MS Edge. Have there been any additional insights for correcting this problem?

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